IT Support Contact List

OUTLOOK, EMAIL & HARDWARE ISSUES


During business hours:

  1. Open a ticket by emailing: support@earlsorganic.com
  2. Notify David Navarro at davidn@earlsorganic.com or call 415.990.4989
  3. Notify Susan Render at susanr@earlsorganic.com or call 415.602.7298.
  4. If Susan isn’t available, call Cobalt IT 650.226.5050 and leave a message.  The message will notify on-call tech support. Wait 20 minutes.
  5. If no response from Cobalt IT, call Barry @ Cobalt 650.867.1177.


Outside of business hours/weekends:

  1. Call Cobalt IT 650.226.5050 and leave a message for on-call tech support. Wait 20 Minutes for a reply.

  2. If no response from Cobalt IT, call Barry @ Cobalt 650.867.1177 or Elliot 650.921.1231 Wait 20 Minutes for a reply.

  3. If no response from Barry, notify Susan Render at susanr@earlsorganic.com or call 415.602.7298.

  4. If no response from Susan, notify David Navarro at davidn@earlsorganic.com or call 415.990.4989.

 

VAM ISSUES


During business hours:

  1. Email any applicable screenshots/information to support at: support@nexlan.com
  2. AND copy Susan Render at susanr@earlsorganic.com then call 415.602.7298
  3. If Susan isn’t available, contact NEXLAN at support@nexlan.com or 1.877.263.9526

Outside of business hours/weekends:

1: Email any applicable screenshots/information to support at: support@nexlan.com and CC Susan Render at susanr@earlsorganic.com 

2: Then call Nexlan 1.877.263.9526. 

If there is no answer at this number call each cell phone number on the list below until someone is able to help you.


                    Ryan Bostwick: 217.806.3245           Mark Bushue: 217.260.8833

                    Kevin Stroud:  217.474.7237             Tony Tiernan: 217.799.4364

                    Chris Elliot:   680.290.0249                Andrew Youhas: 217.920.2820

                    Breyan Peterson: 217.504.7419        Dillan Pickett: 803.983

                    Craig VanHoveln: 815.566.1412        Bryce Rivers: 217.597.9268

                    Adam Johnson: 217.806.1830           Rachel Jones: 217.918.3613

  

 

DAKOTA SUPPORT


            During and Outside of business hours/weekends:

1: Email any applicable screenshots/information to: susanr@earlsorganic.com & support@bfcassociates.zendesk.com

2: Then call Dakota support: 888.203.3392 and leave a message with your name and phone number. Support will return your call shortly.

 

PHONE SYSTEM SUPPORT


During business hours:

  1. Notify David Navarro at davidn@earlsorganic.com or call 415.990.4989.
  2. Notify Susan Render at susanr@earlsorganic.com or call 415.602.7298.
  3. If Susan or David isn’t available, call Dialpad at 844.636.4244

            Outside of business hours/weekends:

  1. Call Dialpad at 844.636.4244 -----------
  2. If Dialpad is unable to assist: Notify Susan Render at susanr@earlsorganic.com or call 415.602.7298 or David Navarro at davidn@earlsorganic.com or call 415.990.4989


POWER OUTAGE PROTOCOL

            During business hours:

  1. Notify the nearest EOP Manager and/or notify Joe Calderon at 415.260.1194
  2. Notify the IT Team:
    1. Susan Render - 415.602.7298
    2. David Navarro - 415.990.4989

            Outside of business hours/weekends:

  1. Notify Joe Calderon at 415.260.1194
  2. Notify the IT Team in the following order:
    1. David Navarro - 415.990.4989
    2. Susan Render - 415.602.7298
  3. Once the power returns, reach out to the IT Team again.